Return & Refund Policy
Quality First, Customer First
At Kasaar, every product is prepared and packed with care. Since we deal in food products, we do not accept returns. However, if you receive a faulty, damaged, or quality-compromised product, our team will review your concern and provide the right solution.
No Return Policy
For food safety and hygiene reasons, Kasaar does not accept product returns.
Report Within 48 Hours
Share clear photos or videos if the product is damaged, faulty, or incorrect.
Refund Or Reshipment
After verification, we may issue a refund or ship another product as per approval.
Important Policy Note
Kasaar does not accept returns once the product is delivered. If you are not satisfied with the quality or have received a faulty, damaged, defective, or wrong product, please contact us within 48 hours of delivery with valid proof. After verification, Kasaar may initiate a refund within 7 working days or ship another product.
No Return Policy
Due to the nature of food products and hygiene standards, Kasaar does not accept returns once the product has been delivered. Products cannot be returned due to taste preference, change of mind, or after the package has been opened.
Quality Concern Or Faulty Product
If you are not satisfied with the product quality or receive a faulty, damaged, defective, expired, or wrong product, please contact our customer support within 48 hours of delivery for review and verification.
Proof Required
Customers must share clear photographic or video evidence of the product, packaging, invoice/order details, and the issue noticed. This helps our team verify the concern and process the request faster.
Verification Process
Once your complaint is received, Kasaar will review the details and verify the issue. Approval of refund or reshipment will depend on the evidence shared, product condition, order details, and internal quality check.
Refund Timeline
If your refund request is approved after verification, the refund will be initiated within 7 working days and credited to the original payment method or another approved refund method, as applicable.
Reshipment Option
In approved cases, instead of a refund, Kasaar may ship another product to the customer. The decision between refund and reshipment will be taken by Kasaar after reviewing the issue and product availability.
Non-Eligible Cases
Refund or reshipment will not be applicable for complaints raised after the allowed time period, products damaged after delivery, opened or consumed products without valid proof, incorrect storage by the customer, or change of mind.
Cancellation Policy
Order cancellation requests can be accepted only before the order is shipped. Once the order has been shipped, cancellation may not be possible.
Changes To Policy
Kasaar reserves the right to update, modify, or change this Return and Refund Policy at any time without prior notice. The policy applicable at the time of order placement will be considered final.
Policy Acknowledgement
By placing an order on kasaar.in, you acknowledge that you have read, understood, and agree to this Return and Refund Policy.
Need Help With Your Order?
For quality concerns, damaged products, wrong products, refund requests, or reshipment assistance, contact Kasaar support with your order details.
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